Frequently Asked Questions -
Myths & Facts about Vinyl Window Repair
Bulk Products
VinylDoc sells our patented repair and restoration products to many of the major vinyl window manufacturers in the United States and Canada.
If you are a purchasing agent interested in buying VinylDoc products in bulk for your company, please contact us.
On-Site Repairs
VinylDoc has trained technicians in the Portland, OR metro area who are available to repair your window frames on-site. Our experienced technicians have done over 12,000 repairs. If you would like one of our technicians to come out and repair your vinyl window frame, contact us directly.
VinylDoc also offers consultations over the phone for repairs outside the Portland, OR metro area. See our Disaster Relief Consultation page or contact us for more information.
MYTH:"A repaired window has no manufacturer's warranty."
FACT:A damaged window usually loses its warranty, even if it is just a damaged nailing fin. However, many window manufacturers will extend their warranty if the VinylDoc method is used to repair the window. VinylDoc has repaired thousands of windows in which manufacturers' warranties have been retained.
The reason they feel comfortable in maintaining their warranty is that VinylDoc, established in 1998, has proven the value of their repair method through time and quality. With that said, it is important to note that manufacturers will not warranty the repaired section. The person making the repairs is responsible for the warranty of their work.
MYTH:"A restored window is not as desirable as a new window. Only a new replacement window will appease the new homeowner."
FACT: If replacement is a simple process and the window is inexpensive, it is better to replace the window. However, if replacing the window requires causes a major disturbance and expense, then a repair is the best option. Liability for home damage and scheduling multiple subcontractors, such as stucco, siding, sheetrock, carpenter, painter, etc, often makes window replacement problematic.
By contrast, a typical VinylDoc restoration can usually be completed in one day with minimal exposure to liability, inconvenience, noise or mess. (see Window Restoration vs Window Replacement PDF)
When a window is repaired using the VinylDoc method and products, it will pass all the certification tests of a new window.
MYTH:"Broken nailing fins don't need repair. On retrofit windows we just cut them off."
FACT: A nailing fin is part of a permanent barrier designed to prevent water infiltration. Unless the window has been certified without nailing fins, it no longer meets the criteria for which it was tested.
When nail fins fail they can develop what is known as the 'straw effect' that draws water from outside to the inside of the house.
Caulking do not solve the problem. Failure to repair the flange can lead to financial liability. More and more building inspectors are beginning to demand that broken nailing fins be addressed.